EZ PAD® - Frequently Asked Questions.

The Original Spa Pad

Ken, Nancy, Brianna and Ryan

EZ Pads Inc. was the first manufacturer to identify the need for a pre-fabricated portable spa pad. Since 1999, EZ Pads Inc. has led the industry wide effort to produce a convenient and inexpensive alternative to pouring concrete for Portable Spa Installations.

With tens of thousands of EZ Pads in use today our efforts remain focused on our customers needs. Daily interaction with vendors and consumers provides dynamic feedback, which generates thoughtful improvements.

We continue to invest in equipment, processes and facilities to better serve our growing customer base. We are always interested in new applications for our products and welcome your ideas and suggestions. We are a family business and we appreciate your business.

Sincerely,
Ken Noble, President / CEO
EZ Pads Inc.

EZ Pads Frequently Asked Questions - Click Questions for the Answers

Q. How long does it take to ship?

A. Our product is shipped direct from our factory in Kansas via FedEx Ground, and delivery generally takes from three to six business days, depending on your location. We will provide you with a tracking number, so you may contact Fed Ex at 1-800-GOFEDEX. We do not ship to a PO Box address. See shipping map.

Q. What if my EZ Pad arrives damaged?

A. Be sure to inspect your EZ Pad when it arrives. If you see any damage, please photograph both damage to EZ Pad panels and packaging and email to admin@ezpads.com. This allows us to provide the proper response.

Q. Why use an EZ Pad?

A. The EZ Pad hot tub/spa pad provides a solid level foundation base that evenly distributes the weight of the hot tub. This is required for warranty compliance and for optimal performance of the jets and filtration system. All that is necessary to install the spa platform is a level well-drained area.

Q. What is the EZ Pad made of and has it been tested?

A. High density polyethylene plastic engineered and third party tested to withstand temperatures from -20° F. to +140° F. and to support up to 5,000 lbs. per sq. foot. NOTE: an 8’ x 8’ spa with 500 gallons of water and 4 to six bathers requires approximately 90 to 120 lbs. per sq. foot load bearing capacity.

Q. What are your policies regarding shipping, returns and privacy?

A. EZ Pads utilizes PayPal for online transactions to ensure the security of your information. Please see our

for details. You can track your package on the

website. EZ Pads never shares any information with third parties.

Q. How do I prepare a site for my EZ Pad?

A. The key is to provide a level area for the pad that is well drained and not subject to erosion. The EZ Pad is designed to be placed on grass, compacted dirt, sand, gravel, crushed rock, and or decking. The EZ Pad helps increase insulation to the bottom of the spa and minimize spa vibration. See our Surface Preparation Page.

Q. How do I maintain my EZ Pad?

A. EZ Pads are chemical and mildew resistant, slip resistant and maintenance free. Easy clean up with water and mild soap.

Q. How do I route conduit through my EZ Pad?

You may drill through the pad in order to run the electrical conduit under the pad. Click the play button for a video.

Q. Why is the EZ Pad a better value than competing products?

A. Please click here to view our competitive advantages page.

Q. What EZ Pad sizes are available?

A. Each module is 48" x 48" x 2". The standard EZ Pad consists of 4 modules and ship in one box. A 4'x8' EZ Pad consists of two panels and ships in one box. An 8' x 12' EZ Pad consists of 6 modules and ships in two boxes. An 8' x 16' consists of 8 modules and ships in 2 boxes plus an envelope with additional parts. A 8' x 20' consists of 10 modules and ships in 3 boxes. See more about sizes here.

Q. What colors are available?

A. At present cement gray is the only available color.

Q. How long has EZ Pads been in business?

A. Since 1999, just prior to when we received the patents for the EZ Pad.

Q. What is your warranty?

A.Warranty/Lifetime Guarantee
We are pleased to offer a lifetime guarantee due to the durable nature of the materials used in the manufacture of the EZ Pad. Any EZ PAD found by the manufacturer to be unserviceable due to defects in materials or workmanship will be replaced. The EZ Pad is guaranteed not to crack, chip, blister or peel for the life of the product. EZ Pad's Warranty applies only to original installations.

Exclusions
This warranty does not include damage incurred by use of the EZ PAD other than in accordance with printed instructions or product literature provided by EZ Pads, or conditions resulting from:

Defects in component or part, which is not part of the EZ PAD.
Failure to provide reasonable maintenance and/or improper installation.
Fading due to ultra violet (UV) exposure.
Misuses, abuse, negligence, accident, acts of God, or alterations/repairs other than authorized by EZ Pads.
EZ Pads manufactured before 2007 (two-piece model)

This warranty extends only to the original consumer purchaser of the EZ PAD and terminates upon any transfer of ownership by the original consumer purchaser. Except as expressly provided, there shall be no additional warranty, obligation, expressed or implied, oral or statutory.

Rights and Remedies
EZ Pads shall not be liable for consequential damages or any incidental expenses resulting from any breach of the above expressed warranties.

This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.

Any dispute between the buyer and EZ Pads pertaining to this warranty may, at the option of the buyer, be resolved in California according to the rules of the American Arbitration Association.

Liability
Neither party will be liable for any delay, interruption or failure in the performance of its obligations if caused by acts of God, war, declared or undeclared, fire, flood, storm, slide, earthquake, or other similar event beyond the control of the party affected ("Force Majeure"). If any Force Majeure occurs, the party claiming the Force Majeure will promptly notify the other. The party claiming the Force Majeure will use commercially reasonable efforts to eliminate or remedy the Force Majeure. This Section will not apply to excuse a failure to make any payment when due. In addition, the Client agrees to indemnify EZ Pads Inc. against any loss resulting from third party actions which are out of the control of EZ Pads Inc.. This includes, but is not limited to, actions by manufacturers, shipping companies or other third parties.

Q. Can the EZ Pad be used for purposes other than spas and hot tubs?

A. EZ Pads are designed for use under hot tubs, spas, and swim spas. Other applications may void the warranty.

Q. Can we cut the EZ Pad to make it smaller?

A. We do not recommend cutting the EZ Pad other than drilling a hole for conduit placement. However, we have many customers who have customized their pad size. If you are considering doing this please email us at contact@ezpads.com and describe your application.

Q. What are bonding grids - do I have to use them?

“BONDING GRID” CONFUSION? - 2011 NEC Exempts Portable Spas The “equipotential bonding grid “in the National Electric Code is a subject that surprises many consumers when planning electrical installations. For this reason we are providing you with a PDF of the latest news found in the Pool and Spa News archives.

If you face this issue you should refer this article to your electrician and/or inspector. They may not be aware that the 2011 NEC bonding grid requirement for portable and self-contained hot tubs/spas has been temporarily changed to “EXEMPT PORTABLE SPAS FROM BONDING REQUIREMENTS”. This applies to states and localities adopting the 2011 National Electric Code.

NOTE: Those states and localities that are still enforcing the 2008 NEC language, however, may still require the grids. Read the article to learn about waivers.

FYI: The EZ Pad is made of non-conductive plastic resin and qualifies as one of the “alternative to the grid” options as a “non-conductive mat”.

Q. What about very cold climates where the ground freezes?

Although we have never had reports of freeze/thaw issues with EZ Pads in very cold climates, we do recommend a couple of inches of crushed rock for those customers who are concerned about this issue.

A heated hot tub often will prevent the ground underneath from freezing.